Refund and Returns Policy

1. Introduction

 

At BDBajar.com, we are committed to providing you with the highest quality products and services. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, our comprehensive refund and return policy is here to assist you. Please read the following guidelines to understand how you can return a product and receive a refund.

 

2. Conditions for Return

 

We accept returns and offer refunds under the following conditions:

 

– Wrong Item Received: If you receive an incorrect item that does not match your order, you are eligible for a return and refund.

– Damaged or Defective Products: If the product you receive is damaged or defective upon arrival, you may return it for a full refund.

– Quality Issues: If the product does not meet the described quality standards, you are entitled to a return and refund.

– Other Reasons: If you have any other valid reason for returning a product, please contact our customer service for assistance.

 

3. Return Process

 

To initiate a return, please follow these steps:

 

1. Contact Us: Within 14 days of receiving the product, contact our customer service team at [support@bdbajar.com](mailto:support@bdbajar.com) or call us at +8801636112270. Provide your order number, a detailed description of the issue, and any supporting photos if applicable.

   

2. Authorization: Our customer service team will review your request and, if eligible, will provide you with a Return Merchandise Authorization (RMA) number. This RMA number must be included with your returned item.

 

3. Packing and Shipping: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package. Ship the package to the address provided by our customer service team.

 

4. Shipping Costs: In the case of wrong, damaged, or defective items, BDBajar.com will cover the cost of return shipping. For other returns, the customer may be responsible for shipping costs.

 

4. Refund Process

 

Once we receive your returned item, the following steps will be taken:

 

1. Inspection: Our quality control team will inspect the returned item to verify the issue.

 

2. Approval: If the return is approved, we will process your refund within 5-7 business days. The refund will be issued to your original method of payment.

 

3. Notification: You will receive an email notification confirming the approval and processing of your refund.

 

5. Exceptions and Exclusions

 

Please note the following exceptions to our return and refund policy:

 

– Perishable Goods: Items such as food and beverages are not eligible for return unless they are wrong or defective.

– Digital Products: Subscriptions and digital products are non-refundable once they have been delivered or accessed.

– Customized Items: Personalized or customized items cannot be returned unless they arrive damaged or defective.

 

6. Exchanges

 

If you prefer to exchange a wrong, damaged, or defective item rather than receiving a refund, please inform our customer service team. We will arrange for the correct or replacement item to be shipped to you at no additional cost.

 

7. Contact Us

 

For any questions or concerns about our refund and return policy, please contact us at:

 

– Email: [support@bdbajar.com](mailto:support@bdbajar.com)

– Phone: +8801636112270

– Address: Market Road, Cox’s Bazar, Bangladesh

 

8. Final Notes

 

At BDBajar.com, we strive to ensure that every purchase meets your expectations. We value your business and are dedicated to providing exceptional customer service. Thank you for shopping with us!

 

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This comprehensive refund and return policy is designed to provide clarity and ensure a smooth process for returning products and obtaining refunds. We appreciate your understanding and cooperation.